Measure the impact of community with a simple survey
Through a series of standardized survey questions, community managers can easily quantify the performance of their community for users and the impact of the community on their business. Value Analytics enables you to:
- Calculate call deflections generated by community
- Assess user satisfaction with the community experience
- Measure impact of the community experience on likelihood to refer (using Net Promoter Score®)
- Quantify the “success rate” of user visits and the ultimate impact on customer support costs, if applicable
- Identify high-performing areas of the community and areas that offer opportunities for improvement
- Assess purchase intent of community visitors
Granular data at your fingertips
Value Analytics delivers results directly to the Lithium Social Intelligence (LSI) analytics and reporting interface, as well as options to export data for drill-down analysis at the category, board, or rank level. In addition, our team has the expertise and best practices to help you deploy Value Analytics successfully and interpret the data.
Launch a survey within minutes
Offering control over survey frequency and timing, and the ability to customize answer choices, Value Analytics enables you to quickly deploy right out of the box.
Learn about other Community features
Create a venue where brand enthusiasts can engage with each other and your brand on discussions boards.
Drive traffic through published content and social comments.
Empower trusted customers and employees to start and run their own conversation spaces for fan clubs, beta programs or user groups.
Enlist your superfans to increase sales conversion rates and reduce service costs by answering questions from peers.
Tribal Knowledge Base
Crowdsource knowledge from customers and employees into easy-to-consume knowledge articles.
Ratings & Reviews
Increase product conversion rates and buyer confidence by capturing consumer reviews from passionate customers.
Power community engagement through game dynamics like social reputation, rank, badges and privileges.
Tap into the power of competition and motivate customers to share inspirational brand experiences.
Crowdsource innovation by enabling customers to submit ideas, vote and add comments.
Capture attention-grabbing photos and videos to attract site traffic and create a more visually engaging community.
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