Online Communities - Tribal Knowledge Base

Tribal Knowledge Base

Crowd-curated knowledge sharing and management allows customers and employees to collectively write, edit, and re-purpose community content into easy to consume knowledge articles.

Quickly capture knowledge sharing

Your customer experts can create, approve, and organize helpful knowledge articles faster than internal teams can publish documentation and FAQs.

Download the datasheet

The crowd helps keep information current and accurate

Is it hard to keep all your content current? Your customers can help - if they see an article that is out-of-date, confusing, or inaccurate they can easily propose revisions.

Don't start from scratch

Start with an existing explanation, drag and drop additional content from related posts, and control the entire review/approval process or grant permissions to trusted members. Visitors also see the most viewed or helpful articles, creating a Frequently Asked Questions for you.

Works with knowledge base management

Works alongside traditional knowledge bases to provide more flexible content creation workflows and harness the power and speed of crowdsourced content.

How Telstra delivered crowdsourced support

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