Tribal Knowledge Base
Quickly capture knowledge sharing
Your customer experts can create, approve, and organize helpful knowledge articles faster than internal teams can publish documentation and FAQs.
The crowd helps keep information current and accurate
Is it hard to keep all your content current? Your customers can help - if they see an article that is out-of-date, confusing, or inaccurate they can easily propose revisions.
Don't start from scratch
Start with an existing explanation, drag and drop additional content from related posts, and control the entire review/approval process or grant permissions to trusted members. Visitors also see the most viewed or helpful articles, creating a Frequently Asked Questions for you.
Works with knowledge base management
Works alongside traditional knowledge bases to provide more flexible content creation workflows and harness the power and speed of crowdsourced content.
Learn about other Community features
Create a venue where brand enthusiasts can engage with each other and your brand on discussions boards.
Drive traffic through published content and social comments.
Empower trusted customers and employees to start and run their own conversation spaces for fan clubs, beta programs or user groups.
Enlist your superfans to increase sales conversion rates and reduce service costs by answering questions from peers.
Ratings & Reviews
Increase product conversion rates and buyer confidence by capturing consumer reviews from passionate customers.
Power community engagement through game dynamics like social reputation, rank, badges and privileges.
Tap into the power of competition and motivate customers to share inspirational brand experiences.
Crowdsourced innovation by enabling customers to submit ideas, vote and add comments.
Gain insights into loyalty, satisfaction, purchase intent and call deflection.
Capture attention-grabbing photos and videos to attract site traffic and create a more visually engaging community.
Ready to learn more?
Tell us a little more about yourself, and one of our experts will be in touch.
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