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Press Releases

21-30 of 149 Press Releases
May 11, 2017

Lithium Technologies today released the State of Social Engagement 2017, its annual study that examines whether brands are using social to engage effectively with consumers.

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April 26, 2017

Lithium Technologies today announced T-Mobile has implemented Lithium Social Media Management to support its social team’s customer service efforts.

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April 4, 2017

Lithium Technologies today announced that the 2017 Lithy Awards are now open and submissions will be accepted through April 26, 2017.

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March 20, 2017

What makes customers happy? And what’s a happy customer worth? Eighty-three percent of U.S. consumers say having a positive customer experience with a brand is more important than the product itself, a new study by Harris Poll of 2,000 respondents reveals.

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March 1, 2017

Lithium Technologies today announced support for SMS and WeChat, empowering businesses to manage millions of 1:1 conversations with customers across the globe.

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November 18, 2016

Long-Time Customer Experience Executive Mike Betzer Assumes Responsibility for Lithium Reach + Response Products

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November 7, 2016

Lithium Technologies today announced findings from its State of Social Engagement 2016 study for the retail industry that uncovers how well Fortune 1000 retail brands are engaging with consumers across social platforms.

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November 1, 2016

To tackle the ever-increasing volume of queries brands receive on social media, Lithium is bringing to market new capabilities within Lithium Response that let customer care agents automate simple tasks including gathering customer information and answering straightforward questions like flight updates and order status.

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September 29, 2016

Lithium Technologies today announced Lithium Reach and Lithium Response have full support for Twitter’s newly expanded Tweet lengths. Already being used by Lithium customers, brands can immediately take advantage of the extra text and engage with their followers without photos, videos, GIF links and quoted Tweets counting towards the 140 character limit.

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September 21, 2016

Lithium Technologies today announced that it has been named a Leader in the IDC MarketScape: Worldwide Online Communities 2016 Vendor Assessment (Doc # US41686916, September 2016). This report provides in-depth quantitative and qualitative technology market assessments of ICT vendors for a wide range of technology markets.

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21-30 of 149 Press Releases